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Documents Related To Tenants Information Service
Information Note: Secretary's Training Pack
Created January 2006
Description: Information Note Secretary's Training Pack

Information Note: Secretary's Training Pack (329kb)
Information Note: Public Speaking
Created January 2006
Description: This information note provides practical details and tips on how to plan and deliver a speech.

Information Note: Public Speaking (302kb)
Information Note: Developing a Tenants and Residents Federation
Created January 2006
Description: These notes are for tenants and residents active in local associations who may be considering setting up a federation of local associations.

Information Note: Developing a Tenants and Residents Federation (332kb)
Information Note: Neighbourhood Management
Created January 2006
Description: This information note looks at neighbourhood management and the crucial role that local communities can play in improving the delivery of local services.

Information Note: Neighbourhood Management (340kb)
Information Note: Treasurer's Training Pack
Created January 2006
Description: Welcome to this Information Note designed for new treasurers of Tenants and Residents Associations. It has been compiled by TIS following training sessions for tenants during 006.

Information Note: Treasurer's Training Pack (348kb)
Information Note: The Scottish Housing Quality Standard and Standard Delivery Plans
Created January 2006
Description: The Scottish Housing Quality Standard (SHQS) is a minimum standard set by Government for the houses in Scotland rented by councils and housing associations.

Information Note: The Scottish Housing Quality Standard and Standard Delivery Plans (340kb)
Information Note: Key Points on Negotiating
Created January 2006
Description: As a member of a tenants / residents group you may, at some time, be called upon to represent your group in negotiations with your landlord and / or with other agencies.

Information Note: Key Points on Negotiating (299kb)
Information Note: Antisocial Behaviour Strategies
Created January 2006
Description: Antisocial behaviour strategies were contained in Part 1 of the Antisocial Behaviour etc. (Scotland) Act 2004. In Scotland there is now a legal responsibility on each local authority and Chief Constable to jointly prepare an antisocial behaviour strategy.

Information Note: Antisocial Behaviour Strategies (302kb)
Information Note: Antisocial Behaviour Orders
Created January 2006
Description: This information note provides tenants and residents with useful material about Antisocial Behaviour Orders and their use in Scotland.

Information Note: Antisocial Behaviour Orders (297kb)
A Good Practice Framework for TenantParticipation in Scotland
Created January 2006
Description: The TPDT commissioned this research to further evaluate the progress being made, and the issues facing landlords, in implementing tenant participation; to provide examples of good practice and to develop a framework for good practice in tenant participation.

A Good Practice Framework for TenantParticipation in Scotland (309kb)
Basic Guide to Common Housing Registers
Created January 2006
Description: The Tenants Information Service regularly produce Basic Guides and Information Notes on housing and related issues that are recommended to tenants and residents groups and federations. These guides funded by the Scottish Executive are free of charge and are available to groups on request or from our website.

Basic Guide to Common Housing Registers (5529kb)
Basic Guide to Starting a Tenants and Residents Association
Created January 2006
Description: The Tenants Information Service regularly produces Basic Guides and Information Notes on housing and related issues that are recommended to tenants and residents groups and federations.

Basic Guide to Starting a Tenants and Residents Association (1088kb)
Basic Guide to Housing Inspection
Created January 2006
Description: The Tenants Information Service regularly produce Basic Guides and Information Notes on housing issues that are recommended to tenants groups and federations. These guides are free of charge and available to groups on request or from our website. Examples are listed below.

Basic Guide to Housing Inspection (2667kb)
A guide to developing tenant participation in supported accommodation
Created January 2006
Description: This guide presents research that identifi es good practice in developing tenant participation in supported accommodation across Scotland. The Housing (Scotland) Act 2001 introduced new rights for tenants and new duties for landlords relating to tenant participation, which came into force in line with the Scottish secure tenancy (SST) on 30 September 2002.

A guide to developing tenant participation in supported accommodation (1836kb)
Jargon Buster The Plain English Guide for Tenants
Created January 2006
Description: This guide should be used as a reference document for any tenant or resident interested in finding out more about the jargon and abbreviations often used by housing staff within landlord organisations.

Jargon Buster The Plain English Guide for Tenants (384kb)
Basic Guide to the Antisocial Behaviour etc (Scotland) Act 2004
Created January 2005
Description: Basic Guide to the Antisocial Behaviour etc (Scotland) Act 2004.

Basic Guide to the Antisocial Behaviour etc (Scotland) Act 2004 (917kb)
